Pulse Reports


Benefits Administration Strategies

Between January and April 2020, Gatepoint Research invited selected Benefits and Compensation executives to participate in a survey themed Benefits Administration Strategies.

Survey participants represent firms from a wide variety of industries including business services, consumer services, financial services, healthcare, manufacturing (general, primary and high tech), mining, retail trade, telecom services, transportation and wholesale trade.


My Life as a Marketer

My Life as a Marketer

Between April 2019 and January 2020, Gatepoint Research invited selected Marketing executives to participate in a survey titled My Life as a Marketer.


Approaches to Network Monitoring and Management

Between February and April 2020, Gatepoint Research invited IT and networking executives to participate in a survey themed Approaches to Network Monitoring and Management.

Survey participants represent firms from a wide variety of industries including business services, construction, consumer services, financial services, healthcare, media, manufacturing (general, primary and high tech), mining, retail trade, telecom services, transportation, utilities and wholesale trade.


Trends in Next Generation Data Center Infrastructure

With data center infrastructure upgrades, the goals are always the same: make it more secure, more responsive, more efficient.

Between January and March 2020, Gatepoint Research invited selected healthcare IT executives to participate in a survey themed Trends in Next Generation Datacenter Infrastructure.


Trends in Digital Customer Communications

Customers expect businesses to communicate with them in specific timeframes, in their own language, using one or more of the many channels available to consumers today. Whether using email, a phone, chat, or other communication method, most businesses need to ensure integrity, security, and confidentiality of every conversation.

Between August 2019 and March 2020 Gatepoint Research invited selected IT and Customer Service executives to participate in a survey themed Trends in Digital Customer Communications.


Trends in Today’s Contact Centers

Between August 2019 and February 2020, Gatepoint Research invited select IT and Customer Service executives to participate in a survey themed Trends in Today’s Contact Centers.

Survey participants represent firms from a wide variety of industries including business services, customer services, financial services, healthcare, media, manufacturing (general, primary and high tech), public administration, retail trade, telecom services, transportation, utilities, and wholesale trade.


Customer Account Authentication Strategies

Customer account security revolves around resolving two issues: authenticity and verification.

Between July 2019 and February 2020, Gatepoint Research invited select IT and Security executives to participate in a survey themed Customer Account Authentication Strategies. 100% of responders participated voluntarily; none were engaged using telemarketing.


Trends in Manufacturing Operations

Between February and March 2020, Gatepoint Research invited select manufacturing executives to participate in a survey themed Trends in Manufacturing Operations.

Survey participants represent firms from a wide variety of industries including business services, financial services, healthcare, manufacturing (general, primary and high tech), mining and utilities.


Approaches to Application Development

As organizations rely more and more on software that makes innovative business initiatives possible, efficient and reliable application development is key to business success.

Between August 2019 and March 2020, Gatepoint Research invited selected IT executives to participate in a survey themed Approaches to Application Development.


Strategies for Routing and Securing Branch Traffic

Between October and November 2019, Gatepoint Research invited selected IT executives to participate in a survey themed Strategies for Routing and Securing Branch Traffic.

Survey participants represent firms from a wide variety of industries including business services, construction, consumer services, financial services, healthcare, media, manufacturing (general, primary and high tech), mining, transportation, retail trade, telecom services, utilities, and wholesale trade.