Pulse Reports


Trends in Today’s Contact Centers

Between August 2019 and February 2020, Gatepoint Research invited select IT and Customer Service executives to participate in a survey themed Trends in Today’s Contact Centers.

Survey participants represent firms from a wide variety of industries including business services, customer services, financial services, healthcare, media, manufacturing (general, primary and high tech), public administration, retail trade, telecom services, transportation, utilities, and wholesale trade.


Customer Account Authentication Strategies

Customer account security revolves around resolving two issues: authenticity and verification.

Between July 2019 and February 2020, Gatepoint Research invited select IT and Security executives to participate in a survey themed Customer Account Authentication Strategies. 100% of responders participated voluntarily; none were engaged using telemarketing.


Trends in Manufacturing Operations

Between February and March 2020, Gatepoint Research invited select manufacturing executives to participate in a survey themed Trends in Manufacturing Operations.

Survey participants represent firms from a wide variety of industries including business services, financial services, healthcare, manufacturing (general, primary and high tech), mining and utilities.


Approaches to Application Development

As organizations rely more and more on software that makes innovative business initiatives possible, efficient and reliable application development is key to business success.

Between August 2019 and March 2020, Gatepoint Research invited selected IT executives to participate in a survey themed Approaches to Application Development.


Strategies for Routing and Securing Branch Traffic

Between October and November 2019, Gatepoint Research invited selected IT executives to participate in a survey themed Strategies for Routing and Securing Branch Traffic.

Survey participants represent firms from a wide variety of industries including business services, construction, consumer services, financial services, healthcare, media, manufacturing (general, primary and high tech), mining, transportation, retail trade, telecom services, utilities, and wholesale trade.


Project Management Tool Trends

Successful business changes require successful project outcomes, but businesses need project teams that deliver the expected outcomes. Failure is not an option, but it happens.

Between October 2019 and January 2020, Gatepoint Research invited selected executives to participate in a survey themed Project Management Tool Trends.

Survey participants represent firms from a wide variety of industries including business services, construction, consumer services, financial services, healthcare, media, manufacturing (general, primary and high tech), mining, retail trade, telecom services, transportation, utilities, and wholesale trade.


Customer Engagement Trends in Financial Services and Insurance

Between May and July 2019, Gatepoint Research invited selected IT and Service executives to participate in a survey themed Customer Engagement Trends in Financial Services and Insurance.

Engaging and communicating with customers in the financial services and insurance industries poses unique challenges, mostly concerning the need to maintain high security and privacy while still offering the convenience of electronic communications to which we’ve all become accustomed.


Next Generation Leadership Development

Between December 2019 and January 2020, Gatepoint Research invited selected HR, Sales, and Business Development executives to participate in a survey themed Next Generation Leadership Development.

Coaching tomorrow’s leaders is critical to an organization’s continuity and future success. How to provide leadership development coaching successfully throughout the company is a challenge, though.


Next Generation Leadership Development

Between August and October 2019, Gatepoint Research invited selected HR and Sales executives to participate in a survey themed Next Generation Leadership Development.

No matter what type of culture an organization has cultivated, strong leaders are necessary for success. Meanwhile, top candidates are attracted to firms that demonstrate an appreciation for leadership development.


Approaches to Network Threat Detection

Between September 2019 and January 2020, Gatepoint Research invited selected IT executives to participate in a survey themed Approaches to Network Threat Detection.

Survey participants represent firms from a wide variety of industries including business services, construction, consumer services, financial services, healthcare, manufacturing (general, primary and high tech), mining, public administration, retail trade, telecom services, transportation, utilities, and wholesale trade.