Pulse Reports


Trends in Workforce Identity Management

Between November 2019 and January 2020, Gatepoint Research invited selected IT and IT security executives to participate in a survey themed Trends in Workforce Identity Management.

As organizations modernize their IT infrastructures to handle the demands of mobile workforces, or struggle to meet the specific identity/security issues of their industry, workforce identity becomes a dizzyingly complex issue.


Customer Experience Trends in Communications

Between October 2019 and January 2020, Gatepoint Research invited selected contact center, operations, sales and customer service executives to participate in a survey themed Customer Experience Trends in Communications.

Companies facing tremendous competition in the market need enormous amounts of intelligence to provide a high quality, consistent customer experience (CX). Customer loyalty all but depends on being treated intimately with every engagement, regardless of engagement channel.


Customer Experience Trends in Financial Services

Between October 2019 and January 2020, Gatepoint Research invited selected contact center, operations, sales and customer service executives to participate in a survey themed Customer Experience Trends in Financial Services.

Companies facing tremendous competition in the market need enormous amounts of intelligence to provide a high quality, consistent customer experience (CX). Customer loyalty all but depends on being treated intimately with every engagement, and consistently across engagement channels.


Customer Experience Trends in HighTech Manufacturing

Between October 2019 and January 2020, Gatepoint Research invited selected contact center, operations, sales and customer service executives to participate in a survey themed Customer Experience Trends in High-Tech Manufacturing.

Companies facing tremendous competition in the market need enormous amounts of intelligence to provide a high quality, consistent customer experience (CX). Customer loyalty all but depends on being treated intimately with every engagement, regardless of engagement channel.


Customer Experience Trends in Retail

Between October 2019 and January 2020, Gatepoint Research invited selected contact center, operations, sales and customer service executives to participate in a survey themed Customer Experience Trends in Retail.

Companies facing tremendous competition in the market need enormous amounts of intelligence to provide a high quality, consistent customer experience (CX). Customer loyalty all but depends on being treated intimately with every engagement, and consistently across engagement channels.


Customer Experience Trends in Utilities

Between October 2019 and January 2020, Gatepoint Research invited selected contact center, operations, sales and field service executives to participate in a survey themed Customer Experience Trends in Utilities.

Companies facing tremendous competition in the market need enormous amounts of intelligence to provide a high quality, consistent customer experience (CX). Customer loyalty all but depends on being treated intimately with every engagement, and consistently across engagement channels.


My Life as a Marketer

Between April 2019 and January 2020, Gatepoint Research invited selected Marketing executives to participate in a survey titled My Life as a Marketer.

Management levels represented are predominately senior decision makers: 7% are CMO’s, 24% are Marketing and Sales VP’s, 29% are Directors of Marketing and Demand Generation, and 40% are Marketing Managers.


Trends in Privileged Access Management (PAM)

  • Between May and June 2019, Gatepoint Research invited selected IT and security executives to participate in a survey themed Trends in Privileged Access Management (PAM).
  • Privileged Access Management (PAM) requires constant vigilance by IT admins to stay on top of shifting security and regulatory requirements. But privileged access identities also potentially pose the real threat of malicious insider breaches. 

ERP Maintenance and Support Trends

  • Between July and September 2019, Gatepoint Research invited selected executives in the United States to participate in a survey themed ERP Maintenance and Support Trends.
  • Survey participants represent firms from a wide variety of industries including business services, construction, consumer services, education, healthcare, manufacturing (general, primary and high tech), mining, public administration, retail trade, transportation, utilities, and wholesale trade.

Approaches to Application Development

  • Between August and October 2019, Gatepoint Research invited selected IT executives to participate in a survey themed Approaches to Application Development.
  • Survey participants represent firms from a wide variety of industries including business services, construction, consumer services, financial services, healthcare, media, manufacturing (general, primary and high tech), mining, public administration, retail trade, telecom services, transportation, utilities, and wholesale trade.